Service review and benchmarking

Service review and benchmarking

Comprehensive service review to support effective waste management

Ricardo’s Waste Operations Team has an extensive track record of reviewing a wide range of waste-related services including: street cleansing, grounds maintenance, waste collections (organics, recycling and residual), household waste recycling centres (HWRCs), vehicle fleet services and wider public realm services.  We are able to provide you with a thorough analysis of service performance and suggest effective improvement solutions that could deliver cost and performance savings.

Our typical approach to support includes:

  • On-site observations (embedded with crews)
  • One-to-one staff interviews; stakeholder and customer analysis and feedback
  • Data evaluation to understand performance
  • Assessing health and safety, safe working and risk management compliance

We can support you in the improvement of your organisation's service model and its design and delivery.  We will support you to understand a benchmark total service costs and recognise the significance of issues such as collection frequency, capacity and policy, back office costs, round and beat reviews and identify opportunities for commercialisation including trade waste and garden waste collections and cleansing and grounds support for private landlords and new technologies. Our service review and benchmarking support includes:

We develop cost-benefit models to enable you to identify underperformance and the options to optimise and improve this – including detailed impact analysis and costing.

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